help ! what is these people thinking in their mind?

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An honorable member of the Coffee Shop Has Just Posted the Following:

case 1)
saw technican(age 26) reporting to his enginner(age 30) about exsisting problems.
Enginner carry a hardcover book and noted down what ever the tech say.
Time later, nothing was done. tech report again...enginner write down again in his hardcover book.
again nothing was done.
i just keep numb and observed as not my problem.

case 2 different place )
saw a few technincal officer and end user complaing to facility manager(age 50) about the many problems encounter on site and need fast recefition.
manager also take out his hardcover book..started noting down all the problems being said.
of 10 problems reported, only 1 was settled.
time later they complained again to manager again regarding the problems.
he took out his hardcover book and started noting down again.
time past..nothing or little was done.

out of curoiusity i want to know..what is these people thinking in their mind?what are their stragety?
btw..both are sinkie..i believed there are many many out there who are also like this.


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